Warranty and Returns

How long is the warranty?

All products have at least 1-year limited warranty. Some products have a warranty lasting up to two years. For more details about the warranty, please see the product warranty page.

How do I cancel an order?

If you placed an order and would like to cancel it, please email us at customerservice@petstek.com. We do not guarantee that an item can be recalled after it has shipped.

How do I return the product?

We have a 365-day money-back guarantee. For return requests, please email us at customerservice@petstek.com. Please note that a return shipping label is provided only for cases where the product received is defective, damaged in transit or the wrong item was sent. Where the return reason is change of mind or if an incorrect order was submitted through no fault of PetsTEK, return shipping will be shouldered by the customer.

All returned items will incur a 10% restocking fee.

Can I get a refund?

You will receive a full product refund after the item has arrived at our return facility and was checked in.

The product I received was faulty/damaged. What can I do?

If the product you received is not working properly, you can contact us at customerservice@petstek.com, and we will assist you.

Shipping

How much is shipping?

Standard shipping is free with a purchase of over $49. Items below $49 will have a flat rate of $5.99 shipping.

Do you have express shipping?

Yes, we offer expedited shipping.

How long is the shipping time?

On average, shipping can take from 2-5 days to be delivered, barring unforeseen delays.

Do you ship internationally?

We ship to US addresses only. We currently do not ship to international destinations.

How can I track my order?

After your item is shipped, you will be emailed a tracking number.

Safe Shopping

How do I know you're selling authentic products?

PetsTEK is an authorized reseller. You can find us under the manufacturer's list of authorized sellers.

Is my information secure?

PetsTEK values your privacy. Our payment channel is safe and secure. We also do not give out your personal information.

If you signed up to our newsletter, we may email you about new products and special promotions from time to time. If you wish to stop receiving the emails, simply click the "Unsubscribe" link and you will be removed from our mailing list.

How can I contact you?

You can reach us through any of the following methods:

• Fill out the contact form
• Send us an email at customerservice@petstek.com
• Give us a call at 800-985-7589

Our customer service operating hours are between 9:00AM and 5:00PM EST.

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