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Gear relied on by professionals and dedicated owners alike. Built for safety, performance, and real-world use.
This item was chosen for safety, reliability and real-world performance.
The tools owners reach for again and again. Picked for reliability, comfort, and ease of use, each piece supports safe, consistent training and everyday care.
Just added. A fresh set of gear worth a closer look, chosen for reliability and performance.
We put our best tips, guidance, and resources in the blog. Take a look and reach out if you need further assistance.
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Find all the information you need, gathered in one convenient spot.
All products have at least 1-year limited warranty. Some products have a warranty lasting up to two years. For more details about the warranty, please see the product warranty page.
If you placed an order and would like to cancel it, please email us at customerservice@petstek.com. We do not guarantee that an item can be recalled after it has shipped.
We have a 60-day money-back guarantee. For return requests, please email us at customerservice@petstek.com. Please note that a return shipping label is provided only for cases where the product received is defective, damaged in transit or the wrong item was sent. Where the return reason is change of mind or if an incorrect order was submitted through no fault of PetsTEK, return shipping will be shouldered by the customer.
All returned items will incur a 10% restocking fee.
You will receive a full product refund after the item has arrived at our return facility and was checked in.
If the product you received is not working properly, you can contact us at customerservice@petstek.com, and we will assist you.
Standard shipping is free with a purchase of over $49. Items below $49 will have a flat rate of $5.99 shipping.
Yes, we offer expedited shipping.
On average, shipping can take from 2-5 days to be delivered, barring unforeseen delays.
We ship to US addresses only. We currently do not ship to international destinations.
After your item is shipped, you will be emailed a tracking number.
PetsTEK is an authorized reseller. You can find us under the manufacturer's list of authorized sellers.
PetsTEK values your privacy. Our payment channel is safe and secure. We also do not give out your personal information.
If you signed up to our newsletter, we may email you about new products and special promotions from time to time. If you wish to stop receiving the emails, simply click the "Unsubscribe" link and you will be removed from our mailing list.
You can reach us through any of the following methods:
Our customer service operating hours are between 9:00AM and 5:00PM EST.
Mailing Address: 2413 Main St, #559 Miramar, FL 33025
Phone Number: +1 (800) 985-7589
Email: customerservice@petstek.com
Phone Number:
+1 (800) 985-7589
