Frequently Asked Questions

 

About PetsTEK

Who is PetsTEK?

PetsTEK is an authorized reseller of major brands for pet training. But more than that, our mission is to empower pet owners and trainers in building better relationships with their pets. We’re offering SOLUTIONS and EDUCATION. We’re also building a COMMUNITY of individuals who also believe that every dog deserves to be loved and appreciated.

What brands do you carry?

We carry Dogtra, DogWatch, E-Collar Technologies Educator, SportDog, and PetSafe. We also have PetsTEK-branded items available.

Where are you located?

We are located in Florida, USA.

 

About the Products

Where can I find the product specifications?

You can find product specifications on the product detail page.

What is a remote training dog collar?

A remote training dog collar, often called an e-collar, is a dog training tool that allows a handler to communicate with a dog at a distance using a handheld remote. Most remote training collars offer multiple signals - such as tone, vibration, or adjustable stimulation - and are commonly used by professional trainers to reinforce known commands, improve reliability, and support off-leash training when used correctly.

When properly fitted and introduced through conditioning, a remote training collar functions as a communication tool, not a punishment device. It is widely used by professional dog trainers, service dog handlers, and police K9 units to improve clarity and consistency in training.

Are remote training collars the same as shock collars?

No. Remote training collars and shock collars are not the same, although the terms are often confused. Modern remote training collars use adjustable, low-level stimulation, along with tone and vibration, to communicate with a dog. Professional trainers focus on conditioning and timing, not punishment.

Are remote training collars safe for dogs?

Yes, remote training collars can be safe when used properly. Safety depends on correct fit, low-level use, proper timing, and limiting wear time. Most injuries associated with training collars result from misuse, not the device itself.

Do professional dog trainers use e-collars?

Yes. Many professional dog trainers, including service dog trainers and police K9 handlers, use e-collars as part of structured training programs - especially for off-leash reliability and distance communication.

When should you NOT use a remote training collar?

Remote training collars should not be used:

• Without foundational obedience training
• On fearful or highly anxious dogs without professional guidance
• As a shortcut to replace training
• Without proper education on conditioning and timing

What is a no bark collar?

A no bark collar, or anti-bark collar, is a device that will interrupt your dog's barking automatically.

What’s the difference between a remote training collar and a bark collar?

A remote training collar is manually controlled by the handler to reinforce specific behaviors. A bark collar is automatic and activates when barking is detected. Bark collars do not teach behaviors and are not a substitute for training.

What is an e-fence?

E-fences come in two variations, in-ground and wireless. Both devices create an invisible zone where your dog is trained not to wander past it.

How do I use these products?

Each product is unique, and you must read the user's manual to understand its functionality. You can find the list of available product manuals here. For general information on how to use a remote training collar, please check our blog.

How long can I keep the collar on my dog?

Never keep the collar on for more than 8 hours a day. Remember to rotate the collar every 2-3 hours to avoid allergies and pressure sores.

What dog types can I use these products for?

You can use e-collars with all types of dogs and personalities. We do not recommend using any e-collar product with aggressive dogs and puppies.

Usage Safety and Tips

Please read the user manual before using the product. Start training at the lowest level possible, and never leave the collar on your dog for more than 8 hours straight.

 

Purchasing

Do you price match?

The manufacturers set all prices. Unfortunately, we cannot price match to Amazon.

What payment methods do you accept?

We accept all major credit cards - Visa, MasterCard, American Express and Discover. We also accept ApplePay and GooglePay.

How can I use my coupon?

At the checkout, add your unique code to the coupon code box.

Do I have to pay sales tax?

Because the company is registered in Florida, we currently only collect sales tax if the product is purchased in Florida.

How to Order

To order the item, simply find the item you like, add the item to the cart and finish the checkout process. Please be advised that our customer service team cannot process orders over the phone.

 

Warranty and Returns

How long is the warranty?

All products have at least 1-year limited warranty. Some products have a warranty lasting up to two years. For more details about the warranty, please see the product warranty page.

How do I cancel an order?

If you placed an order and would like to cancel it, please email us at customerservice@petstek.com. We do not guarantee that an item can be recalled after it has shipped.

How do I return the product?

We have a 60-day money-back guarantee. For return requests, please email us at customerservice@petstek.com. Please note that a return shipping label is provided only for cases where the product received is defective, damaged in transit or the wrong item was sent. Where the return reason is change of mind or if an incorrect order was submitted through no fault of PetsTEK, return shipping will be shouldered by the customer.

All returned items will incur a 10% restocking fee.

Can I get a refund?

You will receive a full product refund after the item has arrived at our return facility and was checked in.

The product I received was faulty/damaged. What can I do?

If the product you received is not working properly, you can contact us at customerservice@petstek.com, and we will assist you.

 

Shipping

How much is shipping?

Standard shipping is free with a purchase of over $49. Items below $49 will have a flat rate of $5.99 shipping.

Do you have express shipping?

Yes, we offer expedited shipping.

How long is the shipping time?

On average, shipping can take from 2-5 days to be delivered, barring unforeseen delays.

Do you ship internationally?

We ship to US addresses only. We currently do not ship to international destinations.

How can I track my order?

After your item is shipped, you will be emailed a tracking number.

 

Safe Shopping

How do I know you're selling authentic products?

PetsTEK is an authorized reseller. You can find us under the manufacturer's list of authorized sellers.

Is my information secure?

PetsTEK values your privacy. Our payment channel is safe and secure. We also do not give out your personal information.

If you signed up to our newsletter, we may email you about new products and special promotions from time to time. If you wish to stop receiving the emails, simply click the "Unsubscribe" link and you will be removed from our mailing list.

How can I contact you?

You can reach us through any of the following methods:

• Fill out the contact form
• Send us an email at customerservice@petstek.com
• Give us a call at 800-985-7589

Our customer service operating hours are between 9:00AM and 5:00PM EST.