Product & Training Questions

Where can I find the product specifications?

You can find product specifications on the product detail page.

What is a remote training dog collar?

A remote training dog collar, often called an e-collar, is a dog training tool that allows a handler to communicate with a dog at a distance using a handheld remote. Most remote training collars offer multiple signals - such as tone, vibration, or adjustable stimulation - and are commonly used by professional trainers to reinforce known commands, improve reliability, and support off-leash training when used correctly.

When properly fitted and introduced through conditioning, a remote training collar functions as a communication tool, not a punishment device. It is widely used by professional dog trainers, service dog handlers, and police K9 units to improve clarity and consistency in training.

Are remote training collars the same as shock collars?

No. Remote training collars and shock collars are not the same, although the terms are often confused. Modern remote training collars use adjustable, low-level stimulation, along with tone and vibration, to communicate with a dog. Professional trainers focus on conditioning and timing, not punishment.

Are remote training collars safe for dogs?

Yes, remote training collars can be safe when used properly. Safety depends on correct fit, low-level use, proper timing, and limiting wear time. Most injuries associated with training collars result from misuse, not the device itself.

Do professional dog trainers use e-collars?

Yes. Many professional dog trainers, including service dog trainers and police K9 handlers, use e-collars as part of structured training programs - especially for off-leash reliability and distance communication.

When should you NOT use a remote training collar?

Remote training collars should not be used:

Without foundational obedience training
On fearful or highly anxious dogs without professional guidance
As a shortcut to replace training
Without proper education on conditioning and timing

What is a no bark collar?

A no bark collar, or anti-bark collar, is a device that will interrupt your dog's barking automatically.

What’s the difference between a remote training collar and a bark collar?

A remote training collar is manually controlled by the handler to reinforce specific behaviors. A bark collar is automatic and activates when barking is detected. Bark collars do not teach behaviors and are not a substitute for training.

What is an e-fence?

E-fences come in two variations, in-ground and wireless. Both devices create an invisible zone where your dog is trained not to wander past it.

How do I use these products?

Each product is unique, and you must read the user's manual to understand its functionality. You can find the list of available product manuals here. For general information on how to use a remote training collar, please check our blog.

How long can I keep the collar on my dog?

Never keep the collar on for more than 8 hours a day. Remember to rotate the collar every 2-3 hours to avoid allergies and pressure sores.

What dog types can I use these products for?

You can use e-collars with all types of dogs and personalities. We do not recommend using any e-collar product with aggressive dogs and puppies.

Usage Safety and Tips

Please read the user manual before using the product. Start training at the lowest level possible, and never leave the collar on your dog for more than 8 hours straight.

What happens if I lose the remote?

Some systems allow you to purchase replacement remotes or repair receivers. Contact customer support to confirm compatibility.

Do I need different contact points for long-haired dogs?

Yes. Dogs with thick or long coats may require longer contact points to ensure consistent contact with the skin.

Can I use the collar in cold or hot weather?

Yes, most professional models are designed to withstand various weather conditions. However, always monitor your dog for skin sensitivity in extreme heat.

How often should I replace contact points?

Contact points rarely need replacing unless worn or damaged. However, inspect them regularly for debris, corrosion, or looseness.

Can my dog swim while wearing the collar?

Most professional-grade remote training collars are waterproof and safe for swimming. Always confirm the specific model's waterproof rating on the product page before water use.

How do I find my dog’s working level?

Start at the lowest stimulation level and slowly increase until you see a subtle acknowledgment (ear twitch, head tilt, looking around). That level is your dog’s working level. It should never cause yelping or distress. View for more details.

How do I properly fit a remote training collar?

The collar should fit snug but not tight. You should be able to fit one finger between the strap and your dog’s neck. The contact points must touch the skin (not just the fur). For long-haired dogs, longer contact points may be required. View for more details.