Product and Training Questions
Training Collars
A remote training dog collar, often called an e-collar, is a dog training tool that allows a handler to communicate with a dog at a distance using a handheld remote.
Most remote training collars offer multiple signals such as tone, vibration, or adjustable stimulation and are commonly used by professional trainers to reinforce known commands, improve reliability, and support off-leash training when used correctly.
When properly fitted and introduced through conditioning, a remote training collar functions as a communication tool, not a punishment device. It is widely used by professional dog trainers, service dog handlers, and police K9 units to improve clarity and consistency in training.
Yes, remote training collars can be safe when used properly. Safety depends on correct fit, low-level use, proper timing, and limiting wear time. Most injuries associated with training collars result from misuse, not the device itself.
No. Remote training collars and shock collars are not the same, although the terms are often confused.
Modern remote training collars use adjustable, low-level stimulation, along with tone and vibration, to communicate with a dog. Professional trainers focus on conditioning and timing, not punishment.
Remote training collars should not be used:
- Without foundational obedience training
- On fearful or highly anxious dogs without professional guidance
- As a shortcut to replace training
- Without proper education on conditioning and timing
The collar should fit snug but not tight. You should be able to fit one finger between the strap and your dog’s neck. The contact points must touch the skin (not just the fur). For long-haired dogs, longer contact points may be required. View for more details.
Never keep the collar on for more than 8 hours a day. Remember to rotate the collar every 2-3 hours to avoid allergies and pressure sores.
You can find product specifications on the product detail page.
You can use e-collars with all types of dogs and personalities. We do not recommend using any e-collar product with aggressive dogs and puppies.
Please read the user manual before using the product. Start training at the lowest level possible, and never leave the collar on your dog for more than 8 hours straight.
Some systems allow you to purchase replacement remotes or repair receivers. Contact customer support to confirm compatibility.
Yes, most professional models are designed to withstand various weather conditions. However, always monitor your dog for skin sensitivity in extreme heat.
Most professional-grade remote training collars are waterproof and safe for swimming. Always confirm the specific model's waterproof rating on the product page before water use.
Yes. Many professional dog trainers, including service dog trainers and police K9 handlers, use e-collars as part of structured training programs - especially for off-leash reliability and distance communication.
Yes. Remote training collars are commonly used for reliable recall, especially in off-leash environments where distance communication is needed.
Start at the lowest stimulation level and slowly increase until you see a subtle acknowledgment (ear twitch, head tilt, looking around). That level is your dog’s working level. It should never cause yelping or distress. View for more details.
Yes, but check airline regulations. Most e-collars use rechargeable batteries and are safe for travel.
Check your dog’s neck daily for redness or pressure marks. Rotate the collar position every 2–3 hours and never exceed recommended wear time.
Yes. It can be used indoors for reinforcing commands, provided stimulation levels are low and properly introduced.
Absolutely. E-collar training works best when combined with positive reinforcement such as praise and rewards.
Contact Points
Yes. Dogs with thick or long coats may require longer contact points to ensure consistent contact with the skin.
Contact points rarely need replacing unless worn or damaged. However, inspect them regularly for debris, corrosion, or looseness.
E-Fence
E-fences come in two variations, in-ground and wireless. Both devices create an invisible zone where your dog is trained not to wander past it.
An electronic fence creates an invisible boundary around your property using either a buried wire or a wireless signal. When your dog approaches the boundary, the receiver collar first gives a warning tone or vibration. If your dog continues closer, a gentle static correction is applied to remind them to stay within the safe area.
Most trainers recommend introducing an electronic fence once your dog is at least 6 months old and has a basic understanding of commands like “come” and “stay.” Proper training and supervision are important during the first few weeks.
Yes, when used properly, electronic fences are designed to be safe and humane. The correction levels are adjustable and intended to get your dog’s attention rather than cause harm. Most systems also include warning tones so your dog learns to stop before reaching the correction zone.
Yes. Many electronic fence systems can cover large areas ranging from small yards to several acres, depending on the model. Wired systems are especially useful for custom property layouts.
If the transmitter loses power, the boundary signal will stop transmitting. Many systems include backup batteries or alarms to notify you if the signal is interrupted.
A determined dog may occasionally run through the boundary if they are highly distracted. However, with proper training and consistent reinforcement, most dogs quickly learn to respect the boundary and avoid the correction zone.
No. Electronic fences are designed to contain your dog, not prevent other animals or people from entering your yard. Additional fencing or supervision may be needed if outside animals are a concern.
Yes. Most systems support multiple receiver collars, allowing several dogs to be trained within the same boundary area.
Yes. Most electronic fence systems and collars are weather-resistant and designed to work reliably in rain, snow, and other outdoor conditions.
No Bark Collars
A no bark collar, or anti-bark collar, is a device that will interrupt your dog's barking automatically.
A remote training collar is manually controlled by the handler to reinforce specific behaviors. A bark collar is automatic and activates when barking is detected. Bark collars do not teach behaviors and are not a substitute for training.
Most modern bark collars use advanced sensors that detect both vibration from the dog’s vocal cords and sound frequency.
This dual-detection technology helps prevent false triggers caused by other dogs barking, external noises, or movement.
Some premium collars also include AI bark recognition that distinguishes your dog’s bark from surrounding sounds.
When used properly, bark collars are safe and humane training tools.
Most modern collars are designed to:
- Start with low-level corrections
- Increase gradually if barking continues
- Automatically stop once the dog stops barking
The goal is communication, not punishment. Many dogs respond quickly to the lowest levels.
Yes. Many bark collars are specifically designed for small and sensitive breeds.
When choosing a collar for small dogs, look for:
- Lightweight design
- Adjustable correction levels
- Shorter contact points
- Soft stimulation options
Small dogs often respond best to lower stimulation levels or vibration modes.
Many dogs begin to reduce barking within a few days.
However, full training typically takes 1 to 2 weeks depending on:
- The dog’s temperament
- Consistency of use
- The cause of the barking
Some dogs only need the collar for short training sessions before learning to control barking.
Bark collars are best used for training periods rather than continuous 24-hour wear. In most cases, it is recommended that dogs wear a bark collar for no more than 8 to 10 hours per day.
To ensure your dog’s comfort and safety:
- Remove the collar at night or when your dog is resting.
- Check the collar and your dog’s neck periodically throughout the day to ensure it remains properly positioned.
- Rotate the collar slightly every 2–3 hours to prevent prolonged pressure on the same contact points.
- Inspect your dog’s neck daily for any signs of redness or irritation.
Proper fit and regular checks help ensure the bark collar remains safe, effective, and comfortable during training.
Yes. Bark collars are commonly used in apartments and shared living environments where excessive barking may disturb neighbors.
They help dogs learn when barking is appropriate and when it is not, making them a helpful tool for urban dog owners.
Have Any Questions?
Find all the information you need, gathered in one convenient spot.
FAQs
Warranty and Returns
How long is the warranty?
All products have at least 1-year limited warranty. Some products have a warranty lasting up to two years. For more details about the warranty, please see the product warranty page.
How do I cancel an order?
If you placed an order and would like to cancel it, please email us at customerservice@petstek.com. We do not guarantee that an item can be recalled after it has shipped.
How do I return the product?
We have a 365-day money-back guarantee. For return requests, please email us at customerservice@petstek.com. Please note that a return shipping label is provided only for cases where the product received is defective, damaged in transit or the wrong item was sent. Where the return reason is change of mind or if an incorrect order was submitted through no fault of PetsTEK, return shipping will be shouldered by the customer.
Can I get a refund?
You will receive a full product refund after the item has arrived at our return facility and was checked in.
The product I received was faulty/damaged. What can I do?
If the product you received is not working properly, you can contact us at customerservice@petstek.com, and we will assist you.
Shipping
How much is shipping?
Standard shipping is free with a purchase of over $49. Items below $49 will have a flat rate of $5.99 shipping.
Do you have express shipping?
Yes, we offer expedited shipping.
How long is the shipping time?
On average, shipping can take from 2-5 days to be delivered, barring unforeseen delays.
Do you ship internationally?
We ship to US addresses only. We currently do not ship to international destinations.
How can I track my order?
After your item is shipped, you will be emailed a tracking number.
Safe Shopping
How do I know you're selling authentic products?
PetsTEK is an authorized reseller. You can find us under the manufacturer's list of authorized sellers.
Is my information secure?
PetsTEK values your privacy. Our payment channel is safe and secure. We also do not give out your personal information.
If you signed up to our newsletter, we may email you about new products and special promotions from time to time. If you wish to stop receiving the emails, simply click the "Unsubscribe" link and you will be removed from our mailing list.
How can I contact you?
You can reach us through any of the following methods:
- Fill out the contact form
- Send us an email at customerservice@petstek.com
- Give us a call at 800-985-7589
Our customer service operating hours are between 9:00AM and 5:00PM EST.
Contact Us
Mailing Address: 2413 Main St, #559 Miramar, FL 33025
Phone Number: +1 (800) 985-7589
Email: customerservice@petstek.com
Call Us
Phone Number:
+1 (800) 985-7589

