Frequently Asked Questions
Product & Training Questions
Learn how our training tools work, how to choose the right collar, and how to use them safely and effectively for your dog.
Orders, Shipping & Returns
Find answers about processing times, shipping options, tracking, returns, exchanges, and warranty coverage.
Support & Resources
Access manuals, training guides, setup instructions, and expert tips to help you get the best results.
Training Tips & Best Practices
Get guidance on introducing training collars properly, understanding stimulation levels, improving obedience, and building better communication with your dog. Perfect for beginners and experienced handlers alike.
Warranty & Extended Protection
Learn about manufacturer warranties, PetsTEK extended coverage, and how to submit a claim.
Promotions, Discounts & Rewards
Find details about current promotions, referral rewards, gift cards, free shipping thresholds, and how to apply discount codes at checkout.
HAVE ANY QUESTIONS?
Find all the information you need, gathered in one convenient spot.
FAQs
Warranty and Returns
How long is the warranty?
All products have at least 1-year limited warranty. Some products have a warranty lasting up to two years. For more details about the warranty, please see the product warranty page.
How do I cancel an order?
If you placed an order and would like to cancel it, please email us at customerservice@petstek.com. We do not guarantee that an item can be recalled after it has shipped.
How do I return the product?
We have a 60-day money-back guarantee. For return requests, please email us at customerservice@petstek.com. Please note that a return shipping label is provided only for cases where the product received is defective, damaged in transit or the wrong item was sent. Where the return reason is change of mind or if an incorrect order was submitted through no fault of PetsTEK, return shipping will be shouldered by the customer.
All returned items will incur a 10% restocking fee.
Can I get a refund?
You will receive a full product refund after the item has arrived at our return facility and was checked in.
The product I received was faulty/damaged. What can I do?
If the product you received is not working properly, you can contact us at customerservice@petstek.com, and we will assist you.
Shipping
How much is shipping?
Standard shipping is free with a purchase of over $49. Items below $49 will have a flat rate of $5.99 shipping.
Do you have express shipping?
Yes, we offer expedited shipping.
How long is the shipping time?
On average, shipping can take from 2-5 days to be delivered, barring unforeseen delays.
Do you ship internationally?
We ship to US addresses only. We currently do not ship to international destinations.
How can I track my order?
After your item is shipped, you will be emailed a tracking number.
Safe Shopping
How do I know you're selling authentic products?
PetsTEK is an authorized reseller. You can find us under the manufacturer's list of authorized sellers.
Is my information secure?
PetsTEK values your privacy. Our payment channel is safe and secure. We also do not give out your personal information.
If you signed up to our newsletter, we may email you about new products and special promotions from time to time. If you wish to stop receiving the emails, simply click the "Unsubscribe" link and you will be removed from our mailing list.
How can I contact you?
You can reach us through any of the following methods:
- Fill out the contact form
- Send us an email at customerservice@petstek.com
- Give us a call at 800-985-7589
Our customer service operating hours are between 9:00AM and 5:00PM EST.
Contact Us
Mailing Address: 2413 Main St, #559 Miramar, FL 33025
Phone Number: +1 (800) 985-7589
Email: customerservice@petstek.com
Call Us
Phone Number:
+1 (800) 985-7589
Free SHipping
Money Back Guarantee
