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PetsTEK Warranty Information

PetsTEK is an authorized dealer. As such, your purchase comes with a limited non-transferable warranty from the manufacturer. 

 

What does the limited warranty cover? 

The limited manufacturer warranty covers any defects in material or workmanship during the warranty period.  

During the warranty period, the product manufacturer, at their sole discretion, shall determine if the product is defective. They will then resolve to repair or replace the product covered by the warranty. This includes the cost of repairs (parts and labor), or replacement (where a repair is not feasible).  

 

How long does the coverage last?  

Your purchase comes with a limited 1-Year Manufacturer Warranty, except for some select models that come with an extended +1-Year or a 2-Year Manufacturer Warranty.

For more detailed brand warranty information, click here:

Dogtra 

E-Collar Technologies

SportDOG

PetSafe  

 

What is not covered? 

The limited manufacturer warranty does not cover issues arising from any of the following: 

  • Damage and deterioration due to misuse, neglect, abuse, or improper handling 
  • Failure to follow use and care instructions 
  • Using the product for anything other than the intended purpose 
  • Accidents and/or natural forces and Acts of God 
  • Devices that have been modified and tampered with in any manner 
  • Devices that have been opened and repaired by anyone other than the manufacturer 
  • Damage caused by an animal 
  • Lost and/or stolen units 
  • Damage from normal wear and tear 

Additionally, any device purchased from a non-authorized dealer or reseller, including from non-authorized internet websites, is excluded from the limited warranty coverage. 

 

How to Avail of Warranty 

You may contact PetsTEK customer service hereWe will assist you with basic troubleshooting. In cases where further assistance is needed, we will refer you to the manufacturer so you may avail of the warranty service.  

We strongly advise that you register your products at the respective manufacturer websites within 30 days of purchase for easier warranty claims. If your product has not been registered, you will need to provide the following to process a claim: 

  • Proof of Purchase 
  • Product Model 
  • Serial Number  

Instructions to send the product back will be provided by the manufacturer. 

 

Manufacturer Contact Information 

Dogtra 

Phone: (888) 811-9111 

Email: repair@dogtra.com 

Hours: Mon-Fri, 8:00AM to 4:30PM (PST) 

 

E-Collar Technologies 

Phone: (855) 326-5527 toll-free, (260) 357-0051 if contacting from overseas 

 

SportDOG 

Phone: (800) 732-0144, (800) 275-6797  

Chat/Email: https://www.sportdog.com/support/contact-us 

Hours: Mon-Fri, 8:00AM to 8:00PM (EST); Sat, 9:00AM to 5:00PM (EST) 

 

PetSafe 

Phone: (800) 732-2677, (866) 738-4379 

Email: info@petsafe.net 

Hours: Mon-Fri, 8:00AM to 8:00PM (EST); Sat, 9:00AM to 5:00PM (EST) 

 

 

Additional Information

 

Dogtra +1-Year Extended Warranty Product Models 

EDGE RT 

EDGE RX GREEN 

PATHFINDER TRX RX BLACK 

PATHFINDER MINI RX BLUE 

EDGE RT RX BLACK 

EDGE RX BLUE 

PATHFINDER TRX RX ORANGE 

T&B DUAL 1-DOG 

EDGE RT RX ORANGE 

PATHFINDER 

PATHFINDER TRX RX GREEN 

T&B DUAL 2-DOG 

EDGE RT RX GREEN 

PATHFINDER RX BLACK 

PATHFINDER TRX RX BLUE 

T&B DUAL TX 

EDGE RT RX BLUE 

PATHFINDER RX ORANGE 

PATHFINDER MINI 

3500X 

EDGE 

PATHFINDER RX GREEN 

PATHFINDER MINI RX BLACK 

3502X 

EDGE RX BLACK 

PATHFINDER RX BLUE 

PATHFINDER MINI RX ORANGE 

 

EDGE RX ORANGE 

PATHFINDER TRX 

PATHFINDER MINI RX GREEN 

 

 

Note: Dogtra has identified a rare software glitch for the following models: 

  • 2700T&B with serial numbers between 100006 and 100655 
  • 2702T&B with serial numbers between 100006 and 100652 

Affected units are being recalled. Please check your unit and contact Dogtra customer support for a replacement. 

Read the full Dogtra Warranty Information

 

SportDOG Models with Limited 1-Year Warranty  

FieldTrainer® 425/425X

DSL-400 accessory beeper 

SD-425S/SD-425XS

Lucky Dog training accessories 

WetlandHunter® 425CAMO/425XCAMO

Locator Beacon Lights 

YardTrainer 105

SDR-AC/SDR-AXC 

SD-105S

SDR-AF/SDR-AXF 

SD-350

SDR-AS/SDR-AXS 

SBC-6

SBC-18 

SBC-R

SBC-10R 

 

SportDOG Models with Limited 2-Year Warranty 

SportHunter® 825/825X, SD-1225/SD-1225X, SD-1325SD-1825/SD-1825X

SportTrainer™ 575/875/1275 

TEK Series

SD- LAUNCHER-KIT 

SD-LAUNCHER-TR 

SD-LAUNCHER-R 

SD-BASKET-R

ProHunter® 2525

HoundHunter® 3225  

UplandHunter® 1875 

WetlandHunter 1825CAMO/1825XCAMO

SDF-100A In-Ground Fence™ systems  

SD-BEEP beeper 

Add-A-Dog Collar Receivers: SDF-R , SDR-A/SDR-AX, SDR-AW/SDR-AXW, SDR-AH, SDR-AB 

Read the full SportDOG Warranty Information.

 

PetSafe 

Nylon products can be replaced as a one-time courtesy. Read the full PetSafe Warranty Information.

 

E-Collar Technologies

E-Collar Technologies Remote Dog Training Systems have a Two-Year Full Manufacture Warranty. Read the full E-Collar Warranty Information.

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