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PetsTEK Warranty Information

PetsTEK is an authorized dealer. As such, your purchase comes with a limited non-transferable warranty from the manufacturer.

What does the limited warranty cover?

The limited manufacturer warranty covers any defects in material or workmanship during the warranty period.

During the warranty period, the product manufacturer, at their sole discretion, shall determine if the product is defective. They will then resolve to repair or replace the product covered by the warranty. This includes the cost of repairs (parts and labor), or replacement (where a repair is not feasible).

How long does the coverage last?

Your purchase comes with a limited 1-Year Manufacturer Warranty, except for some select models that come with an extended +1-Year or a 2-Year Manufacturer Warranty.

For more detailed brand warranty information, click here:

Dogtra

DogWatch

E-Collar Technologies

SportDOG

PetSafe

What is not covered?

The limited manufacturer warranty does not cover issues arising from any of the following:

  • Damage and deterioration due to misuse, neglect, abuse, or improper handling
  • Failure to follow use and care instructions
  • Using the product for anything other than the intended purpose
  • Accidents and/or natural forces and Acts of God
  • Devices that have been modified and tampered with in any manner
  • Devices that have been opened and repaired by anyone other than the manufacturer
  • Damage caused by an animal
  • Lost and/or stolen units
  • Damage from normal wear and tear

Additionally, any device purchased from a non-authorized dealer or reseller, including from non-authorized internet websites, is excluded from the limited warranty coverage.

 

How to Avail of Warranty

You may contact PetsTEK customer service. We will assist you with basic troubleshooting. In cases where further assistance is needed, we will refer you to the manufacturer so you may avail of the warranty service.

We strongly advise that you register your products at the respective manufacturer websites within 30 days of purchase for easier warranty claims. If your product has not been registered, you will need to provide the following to process a claim:

  • Proof of Purchase
  • Product Model
  • Serial Number 

Instructions to send the product back will be provided by the manufacturer.

 

Manufacturer Contact Information

Dogtra

Phone: (888) 811-9111

Email: repair@dogtra.com

Hours: Mon-Fri, 8:00AM to 4:30PM (PST)

DogWatch

Phone: (800) 793-3436 (ext 622)

Hours: Mon-Fri, 9:00AM to 5:00PM (EST)

E-Collar Technologies

Phone: (855) 326-5527 toll-free, (260) 357-0051 if contacting from overseas

SportDOG

Phone: (800) 732-0144, (800) 275-6797

Chat/Email: https://www.sportdog.com/support/contact-us

Hours: Mon-Fri, 8:00AM to 8:00PM (EST); Sat, 9:00AM to 5:00PM (EST)

PetSafe

Phone: (800) 732-2677, (866) 738-4379

Email: info@petsafe.net

Hours: Mon-Fri, 8:00AM to 8:00PM (EST); Sat, 9:00AM to 5:00PM (EST)

 

Additional Information

Dogtra +1-Year Extended Warranty Product Models

EDGE RT 

EDGE RX GREEN 

PATHFINDER TRX RX BLACK 

PATHFINDER MINI RX BLUE 

EDGE RT RX BLACK 

EDGE RX BLUE 

PATHFINDER TRX RX ORANGE 

T&B DUAL 1-DOG 

EDGE RT RX ORANGE 

PATHFINDER 

PATHFINDER TRX RX GREEN 

T&B DUAL 2-DOG 

EDGE RT RX GREEN 

PATHFINDER RX BLACK 

PATHFINDER TRX RX BLUE 

T&B DUAL TX 

EDGE RT RX BLUE 

PATHFINDER RX ORANGE 

PATHFINDER MINI 

3500X 

EDGE 

PATHFINDER RX GREEN 

PATHFINDER MINI RX BLACK 

3502X 

EDGE RX BLACK 

PATHFINDER RX BLUE 

PATHFINDER MINI RX ORANGE 

  

EDGE RX ORANGE 

PATHFINDER TRX 

PATHFINDER MINI RX GREEN 

 

Note: Dogtra has identified a rare software glitch for the following models:

  • 2700T&B with serial numbers between 100006 and 100655
  • 2702T&B with serial numbers between 100006 and 100652

Affected units are being recalled. Please check your unit and contact Dogtra customer support for a replacement.

Read the full Dogtra Warranty Information.

 

SportDOG Models with Limited 1-Year Warranty

FieldTrainer® 425/425X

DSL-400 accessory beeper

SD-425S/SD-425XS

Lucky Dog training accessories

WetlandHunter® 425CAMO/425XCAMO

Locator Beacon Lights

YardTrainer 105

SDR-AC/SDR-AXC

SD-105S

SDR-AF/SDR-AXF

SD-350

SDR-AS/SDR-AXS

SBC-6

SBC-18

SBC-R

SBC-10R

SportDOG Models with Limited 2-Year Warranty

SportHunter® 825/825X, SD-1225/SD-1225X, SD-1325, SD-1825/SD-1825X

SportTrainer™ 575/875/1275

TEK Series

SD- LAUNCHER-KIT

SD-LAUNCHER-TR

SD-LAUNCHER-R

SD-BASKET-R

ProHunter® 2525

HoundHunter® 3225

UplandHunter® 1875

WetlandHunter 1825CAMO/1825XCAMO

SDF-100A In-Ground Fence™ systems

SD-BEEP beeper

Add-A-Dog Collar Receivers: SDF-R , SDR-A/SDR-AX, SDR-AW/SDR-AXW, SDR-AH, SDR-AB

Read the full SportDOG Warranty Information.

 

PetSafe

PetSafe remote dog training products have a Limited 1-Year Warranty, including the following models:

PDT00-15748 PBC00-11283 PIF-275-19 PIG00-13769
PDT00-16024 PBC00-12724 PIF-300 PIG00-14582
PDT00-16027 PBC00-12789 PIF00-12917 PIG00-14673
PDT00-16030 PBC00-13925 PIF00-13210 PIG00-15958
PDT00-16117 PBC00-15999

PIF00-13663

PIG20-11041

PDT00-16120 PBC00-16368 PIF00-15001 PIG00-10777
PDT00-16123 PBC00-16446 PBC00-16634 PIG00-11115
PDT00-16126 PDT00-16395 IF-100

PIG00-13661

Nylon products can be replaced as a one-time courtesy.

Exceptions: Wire Break Locator

The Wire Break Locator (RFA-590 and RFA-591) has a 90-day warranty.

Read the full PetSafe Warranty Information.

 

E-Collar Technologies

E-Collar Technologies Remote Dog Training Systems have a Two-Year Full Manufacturer's Warranty, including the following models:

ME-300 / ME-302

PG-300 / PG-302

ET-300 / ET-302

ET-300 Black / ET-302 Black

ET-300 Zen / ET-302 Zen

FT-330

ET-400 / ET- 402

ET-800 / ET-802

EZ-900 / EZ-902

PE-900 / PE-902

UL-1200 / UL-1202

K9 Handler

BP-504

PF-1000

Read the full E-Collar Warranty Information.

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