PetsTEK Warranty Information
PetsTEK is an authorized dealer. As such, your purchase comes with a limited non-transferable warranty from the manufacturer.
What does the limited warranty cover?
The limited manufacturer warranty covers any defects in material or workmanship during the warranty period.
During the warranty period, the product manufacturer, at their sole discretion, shall determine if the product is defective. They will then resolve to repair or replace the product covered by the warranty. This includes the cost of repairs (parts and labor), or replacement (where a repair is not feasible).
How long does the coverage last?
Your purchase comes with a limited 1-Year Manufacturer Warranty, except for some select models that come with an extended +1-Year or a 2-Year Manufacturer Warranty.
For more detailed brand warranty information, click here:
What is not covered?
The limited manufacturer warranty does not cover issues arising from any of the following:
- Damage and deterioration due to misuse, neglect, abuse, or improper handling
- Failure to follow use and care instructions
- Using the product for anything other than the intended purpose
- Accidents and/or natural forces and Acts of God
- Devices that have been modified and tampered with in any manner
- Devices that have been opened and repaired by anyone other than the manufacturer
- Damage caused by an animal
- Lost and/or stolen units
- Damage from normal wear and tear
Additionally, any device purchased from a non-authorized dealer or reseller, including from non-authorized internet websites, is excluded from the limited warranty coverage.
How to Avail of Warranty
You may contact PetsTEK customer service. We will assist you with basic troubleshooting. In cases where further assistance is needed, we will refer you to the manufacturer so you may avail of the warranty service.
We strongly advise that you register your products at the respective manufacturer websites within 30 days of purchase for easier warranty claims. If your product has not been registered, you will need to provide the following to process a claim:
- Proof of Purchase
- Product Model
- Serial Number
Instructions to send the product back will be provided by the manufacturer.
Manufacturer Contact Information
Dogtra
Phone: (888) 811-9111
Email: repair@dogtra.com
Hours: Mon-Fri, 8:00AM to 4:30PM (PST)
DogWatch
Phone: (800) 793-3436 (ext 622)
Hours: Mon-Fri, 9:00AM to 5:00PM (EST)
E-Collar Technologies
Phone: (855) 326-5527 toll-free, (260) 357-0051 if contacting from overseas
Garmin
Phone: 1-800-800-1020
Website: support.garmin.com
SportDOG
Phone: (800) 732-0144, (800) 275-6797
Chat/Email: https://www.sportdog.com/support/contact-us
Hours: Mon-Fri, 8:00AM to 8:00PM (EST); Sat, 9:00AM to 5:00PM (EST)
PetSafe
Phone: (800) 732-2677, (866) 738-4379
Email: info@petsafe.net
Hours: Mon-Fri, 8:00AM to 8:00PM (EST); Sat, 9:00AM to 5:00PM (EST)
Additional Information
Dogtra +1-Year Extended Warranty Product Models
|
EDGE RT |
EDGE RX GREEN |
PATHFINDER TRX RX BLACK |
PATHFINDER MINI RX BLUE |
|
EDGE RT RX BLACK |
EDGE RX BLUE |
PATHFINDER TRX RX ORANGE |
T&B DUAL 1-DOG |
|
EDGE RT RX ORANGE |
PATHFINDER |
PATHFINDER TRX RX GREEN |
T&B DUAL 2-DOG |
|
EDGE RT RX GREEN |
PATHFINDER RX BLACK |
PATHFINDER TRX RX BLUE |
T&B DUAL TX |
|
EDGE RT RX BLUE |
PATHFINDER RX ORANGE |
PATHFINDER MINI |
3500X |
|
EDGE |
PATHFINDER RX GREEN |
PATHFINDER MINI RX BLACK |
3502X |
|
EDGE RX BLACK |
PATHFINDER RX BLUE |
PATHFINDER MINI RX ORANGE |
|
|
EDGE RX ORANGE |
PATHFINDER TRX |
PATHFINDER MINI RX GREEN |
Note: Dogtra has identified a rare software glitch for the following models:
- 2700T&B with serial numbers between 100006 and 100655
- 2702T&B with serial numbers between 100006 and 100652
Affected units are being recalled. Please check your unit and contact Dogtra customer support for a replacement.
Read the full Dogtra Warranty Information.
SportDOG Models with Limited 1-Year Warranty
| FieldTrainer® 425/425X | DSL-400 accessory beeper | Lucky Dog training accessories |
| SD-425S/SD-425XS | Locator Beacon Lights | SBC-10R |
| WetlandHunter® 425CAMO/425XCAMO | SDR-AC/SDR-AXC | SBC-6 |
| YardTrainer 105 | SDR-AF/SDR-AXF | SBC-18 |
| SD-105S | SDR-AS/SDR-AXS | SBC-R |
| SD-350 |
SportDOG Models with Limited 2-Year Warranty
| SportHunter® 825/825X, SD-1225/SD-1225X, SD-1325, SD-1825/SD-1825X | SportTrainer™ 575/875/1275 |
| TEK Series | SD- LAUNCHER-KIT |
| ProHunter® 2525 | SD-LAUNCHER-R |
| HoundHunter® 3225 | SD-BASKET-R |
| UplandHunter® 1875 | SD-LAUNCHER-TR |
| WetlandHunter 1825CAMO/1825XCAMO | SDF-100A In-Ground Fence™ systems |
| SD-BEEP beeper | Add-A-Dog Collar Receivers: SDF-R , SDR-A/SDR-AX, SDR-AW/SDR-AXW, SDR-AH, SDR-AB |
Read the full SportDOG Warranty Information.
PetSafe
PetSafe remote dog training products have a Limited 1-Year Warranty, including the following models:
| PDT00-15748 | PBC00-11283 | PIF-275-19 | PIG00-13769 |
| PDT00-16024 | PBC00-12724 | PIF-300 | PIG00-14582 |
| PDT00-16027 | PBC00-12789 | PIF00-12917 | PIG00-14673 |
| PDT00-16030 | PBC00-13925 | PIF00-13210 | PIG00-15958 |
| PDT00-16117 | PBC00-15999 |
PIF00-13663 |
PIG20-11041 |
| PDT00-16120 | PBC00-16368 | PIF00-15001 | PIG00-10777 |
| PDT00-16123 | PBC00-16446 | PBC00-16634 | PIG00-11115 |
| PDT00-16126 | PDT00-16395 | IF-100 |
PIG00-13661 |
Nylon products can be replaced as a one-time courtesy.
Exceptions: Wire Break Locator
The Wire Break Locator (RFA-590 and RFA-591) has a 90-day warranty.
Read the full PetSafe Warranty Information.
E-Collar Technologies
E-Collar Technologies Remote Dog Training Systems have a Two-Year Full Manufacturer's Warranty, including the following models:
| ME-300 / ME-302 | EZ-900 / EZ-902 |
| ET-300 / ET-302 | PE-900 / PE-902 |
| ET-300 Black / ET-302 Black | UL-1200 / UL-1202 |
| ET-300 Zen / ET-302 Zen | K9 Handler |
| FT-330 | BP-504 |
| ET-400 / ET- 402 | PF-1000 |
| ET-800 / ET-802 |
Read the full E-Collar Warranty Information.