PetsTEK Warranty Information

PetsTEK is an authorized dealer. As such, your purchase comes with a limited non-transferable warranty from the manufacturer.

What does the limited warranty cover?

The limited manufacturer warranty covers any defects in material or workmanship during the warranty period.

During the warranty period, the product manufacturer, at their sole discretion, shall determine if the product is defective. They will then resolve to repair or replace the product covered by the warranty. This includes the cost of repairs (parts and labor), or replacement (where a repair is not feasible).

How long does the coverage last?

Your purchase comes with a limited 1-Year Manufacturer Warranty, except for some select models that come with an extended +1-Year or a 2-Year Manufacturer Warranty.

For more detailed brand warranty information, click here:

Dogtra

DogWatch

E-Collar Technologies

Garmin

SportDOG

PetSafe

What is not covered?

The limited manufacturer warranty does not cover issues arising from any of the following:

• Damage and deterioration due to misuse, neglect, abuse, or improper handling
• Failure to follow use and care instructions
• Using the product for anything other than the intended purpose
• Accidents and/or natural forces and Acts of God
• Devices that have been modified and tampered with in any manner
• Devices that have been opened and repaired by anyone other than the manufacturer
• Damage caused by an animal
• Lost and/or stolen units
• Damage from normal wear and tear

Additionally, any device purchased from a non-authorized dealer or reseller, including from non-authorized internet websites, is excluded from the limited warranty coverage.

How to Avail of Warranty

You may contact PetsTEK customer service. We will assist you with basic troubleshooting. In cases where further assistance is needed, we will refer you to the manufacturer so you may avail of the warranty service.

We strongly advise that you register your products at the respective manufacturer websites within 30 days of purchase for easier warranty claims. If your product has not been registered, you will need to provide the following to process a claim:

• Proof of Purchase
• Product Model
• Serial Number 

Instructions to send the product back will be provided by the manufacturer.

Manufacturer Contact Information

Dogtra

Phone: (888) 811-9111

Email: repair@dogtra.com

Hours: Mon-Fri, 8:00AM to 4:30PM (PST)

DogWatch

Phone: (800) 793-3436 (ext 622)

Hours: Mon-Fri, 9:00AM to 5:00PM (EST)

E-Collar Technologies

Phone: (855) 326-5527 toll-free, (260) 357-0051 if contacting from overseas

Garmin

Phone: 1-800-800-1020

Website: support.garmin.com

SportDOG

Phone: (800) 732-0144, (800) 275-6797

Chat/Email: https://www.sportdog.com/support/contact-us

Hours: Mon-Fri, 8:00AM to 8:00PM (EST); Sat, 9:00AM to 5:00PM (EST)

PetSafe

Phone: (800) 732-2677, (866) 738-4379

Email: info@petsafe.net

Hours: Mon-Fri, 8:00AM to 8:00PM (EST); Sat, 9:00AM to 5:00PM (EST)

Additional Information

Dogtra +1-Year Extended Warranty Product Models

Note: Dogtra has identified a rare software glitch for the following models:

• 2700T&B with serial numbers between 100006 and 100655
• 2702T&B with serial numbers between 100006 and 100652

Affected units are being recalled. Please check your unit and contact Dogtra customer support for a replacement.

Read the full Dogtra Warranty Information.

SportDOG Models with Limited 1-Year Warranty

SportDOG Models with Limited 2-Year Warranty

Read the full SportDOG Warranty Information.

PetSafe

PetSafe remote dog training products have a Limited 1-Year Warranty, including the following models:

Nylon products can be replaced as a one-time courtesy.

Exceptions: Wire Break Locator

The Wire Break Locator (RFA-590 and RFA-591) has a 90-day warranty.

Read the full PetSafe Warranty Information.

E-Collar Technologies

E-Collar Technologies Remote Dog Training Systems have a Two-Year Full Manufacturer's Warranty, including the following models:

Read the full E-Collar Warranty Information.