YS300 FAQS
1. What is the Dogtra YS300?
The Dogtra YS300 is a no bark collar designed to help reduce unwanted barking. It uses a bark sound recognition sensor to detect your dog’s bark and avoid reacting to surrounding noise.
2. What dog size is the YS300 best for?
The YS300 is made for dogs weighing 10 lbs and up. Its compact design makes it a good option for small to medium dogs.
3. How does the YS300 detect barking?
The collar uses a sound recognition sensor with a microprocessor to help tell the difference between your dog’s bark and nearby background noise.
4. Does the YS300 use vibration?
Yes. The YS300 uses a non stimulating pager vibration before stimulation. This gives your dog a warning and may help stop barking before further correction activates.
5. How many stimulation levels does it have?
The YS300 has 6 stimulation levels with low to medium power output. You can adjust the level based on your dog’s sensitivity and barking behavior.
6. What makes the YS300 different from other bark collars?
The YS300 is Dogtra’s smallest rechargeable no bark collar. It combines compact sizing, bark recognition, pager vibration, and adjustable stimulation for smaller dogs.
7. Is the Dogtra YS300 waterproof?
Yes. The YS300 has a fully waterproof receiver, making it suitable for daily use in wet conditions.
8. Can I use the YS300 without stimulation?
Yes. The package includes plastic dummy contact points, which may be used when contact points are not needed. The collar also includes non stimulating pager vibration.
9. How much does the receiver weigh?
The YS300 receiver weighs 2.1 oz and measures 2.2 x 1.6 x 1.1 inches, making it lightweight for smaller dogs.
Have Any Questions?
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FAQs
Warranty and Returns
How long is the warranty?
All products have at least 1-year limited warranty. Some products have a warranty lasting up to two years. For more details about the warranty, please see the product warranty page.
How do I cancel an order?
If you placed an order and would like to cancel it, please email us at customerservice@petstek.com. We do not guarantee that an item can be recalled after it has shipped.
How do I return the product?
We have a 365-day money-back guarantee. For return requests, please email us at customerservice@petstek.com. Please note that a return shipping label is provided only for cases where the product received is defective, damaged in transit or the wrong item was sent. Where the return reason is change of mind or if an incorrect order was submitted through no fault of PetsTEK, return shipping will be shouldered by the customer.
Can I get a refund?
You will receive a full product refund after the item has arrived at our return facility and was checked in.
The product I received was faulty/damaged. What can I do?
If the product you received is not working properly, you can contact us at customerservice@petstek.com, and we will assist you.
Shipping
How much is shipping?
Standard shipping is free with a purchase of over $49. Items below $49 will have a flat rate of $5.99 shipping.
Do you have express shipping?
Yes, we offer expedited shipping.
How long is the shipping time?
On average, shipping can take from 2-5 days to be delivered, barring unforeseen delays.
Do you ship internationally?
We ship to US addresses only. We currently do not ship to international destinations.
How can I track my order?
After your item is shipped, you will be emailed a tracking number.
Safe Shopping
How do I know you're selling authentic products?
PetsTEK is an authorized reseller. You can find us under the manufacturer's list of authorized sellers.
Is my information secure?
PetsTEK values your privacy. Our payment channel is safe and secure. We also do not give out your personal information.
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How can I contact you?
You can reach us through any of the following methods:
- Fill out the contact form
- Send us an email at customerservice@petstek.com
- Give us a call at 800-985-7589
Our customer service operating hours are between 9:00AM and 5:00PM EST.
Contact Us
Mailing Address: 2413 Main St, #559 Miramar, FL 33025
Phone Number: +1 (800) 985-7589
Email: customerservice@petstek.com
Call Us
Phone Number:
+1 (800) 985-7589

