E-Collar Technologies Warranty Information

If you are experiencing issues with your system, please call our Toll-Free number at 855-326-5527 or 260-357-0051 (int’l.) for technical support while you have your system with you. 

E-Collar Technologies Remote Dog Training Systems have a Two-Year Full Manufacture Warranty. In the event your system is deemed defective by an E-Collar Technologies Representative, you will be provided a replacement for the defective item, and instructions to send your defective item back to us.
For us to effectively process your warranty claim we will troubleshoot with you to determine the correct course of action. We will need to know the following information.
• What model system you have
• What issues you are experiencing
• The serial number of the defective component
• Your Address, and contact information
Misuse, improper maintenance, lost or stolen units, and dog damage are not covered under your two-year manufacture warranty.