ET-300-ZEN FAQS
1. What Is The ET 300 Mini Educator Zen Best For?
The ET 300 Mini Educator Zen is best for everyday dog training, off leash recall, obedience, leash manners, and correcting unwanted behaviors. It gives you clear remote communication from a distance.
2. What Size Dog Can Use The ET 300 Mini Educator Zen?
The ET 300 Mini Educator Zen is suitable for dogs 8 lbs and larger. The collar strap can also be cut to size for a better fit.
3. How Far Does The ET 300 Mini Educator Zen Reach?
The ET 300 Mini Educator Zen has a 1/2 mile range. You can use it for training at home, in the yard, at the park, or in larger open spaces.
4. How Many Stimulation Levels Does The ET 300 Have?
The ET 300 has 1 to 100 user selectable stimulation levels. This helps you choose the lowest effective level for your dog.
5. Does The ET 300 Have A Boost Feature?
Yes. The ET 300 includes 1 to 60 levels of additional boost. You can use this feature when your dog needs a stronger reminder in high distraction situations.
6. Does The ET 300 Have Vibration And Tone?
Yes. The ET 300 includes tapping vibration and tone options. These features give you more ways to communicate with your dog during training.
7. Is The ET 300 Mini Educator Zen Waterproof?
Yes. The ET 300 Mini Educator Zen is waterproof, including the collar receiver and remote transmitter. This makes it suitable for outdoor training, wet grass, and active dogs.
8. What Makes The ET 300 Zen Different?
The Zen version includes the same ET 300 Mini Educator performance with a Zen design skin. It keeps the 1/2 mile range, 100 stimulation levels, waterproof design, and ergonomic stopwatch style remote.
9. Can I Use The ET 300 Zen For Two Dogs?
Yes. The ET 300 Mini Educator Zen can expand into a 2 dog system with a compatible add on receiver collar.
10. Is The ET 300 Good For Beginners?
Yes. The ET 300 is easy enough for beginners but durable enough for professional use. Its round stopwatch style remote also supports comfortable one handed operation.
11. Does The ET 300 Have A Safety Lock?
Yes. The ET 300 includes Lock and Set technology. This helps prevent accidental level changes while you train your dog.
12. Does The Collar Have A Night Light?
Yes. The ET 300 receiver includes an LED light feature for better night visibility. This helps you locate your dog in low light conditions.
13. What Comes With The ET 300 Mini Educator Zen?
The ET 300 Mini Educator includes the remote transmitter, collar receiver with Biothane strap, dual battery charger, contact points, contact point tool, test light, lanyard, and owner’s manual.
14. How Long Does The Battery Take To Charge?
The ET 300 uses rechargeable lithium polymer batteries. Petstek’s ET 300 guide also lists quick charge batteries as one of the key features.
Have Any Questions?
Find all the information you need, gathered in one convenient spot.
FAQs
Warranty and Returns
How long is the warranty?
All products have at least 1-year limited warranty. Some products have a warranty lasting up to two years. For more details about the warranty, please see the product warranty page.
How do I cancel an order?
If you placed an order and would like to cancel it, please email us at customerservice@petstek.com. We do not guarantee that an item can be recalled after it has shipped.
How do I return the product?
We have a 365-day money-back guarantee. For return requests, please email us at customerservice@petstek.com. Please note that a return shipping label is provided only for cases where the product received is defective, damaged in transit or the wrong item was sent. Where the return reason is change of mind or if an incorrect order was submitted through no fault of PetsTEK, return shipping will be shouldered by the customer.
Can I get a refund?
You will receive a full product refund after the item has arrived at our return facility and was checked in.
The product I received was faulty/damaged. What can I do?
If the product you received is not working properly, you can contact us at customerservice@petstek.com, and we will assist you.
Shipping
How much is shipping?
Standard shipping is free with a purchase of over $49. Items below $49 will have a flat rate of $5.99 shipping.
Do you have express shipping?
Yes, we offer expedited shipping.
How long is the shipping time?
On average, shipping can take from 2-5 days to be delivered, barring unforeseen delays.
Do you ship internationally?
We ship to US addresses only. We currently do not ship to international destinations.
How can I track my order?
After your item is shipped, you will be emailed a tracking number.
Safe Shopping
How do I know you're selling authentic products?
PetsTEK is an authorized reseller. You can find us under the manufacturer's list of authorized sellers.
Is my information secure?
PetsTEK values your privacy. Our payment channel is safe and secure. We also do not give out your personal information.
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How can I contact you?
You can reach us through any of the following methods:
- Fill out the contact form
- Send us an email at customerservice@petstek.com
- Give us a call at 800-985-7589
Our customer service operating hours are between 9:00AM and 5:00PM EST.
Contact Us
Mailing Address: 2413 Main St, #559 Miramar, FL 33025
Phone Number: +1 (800) 985-7589
Email: customerservice@petstek.com
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