ET-300/302 FAQs
1. What is the ET-300 Mini Educator best used for?
The ET-300 Mini Educator is best for everyday obedience training, recall, backyard training, trail walks, and behavior correction. It gives you precise control with a 1/2 mile range, 100 stimulation levels, tone, vibration, and boost settings.
2. What size dog can use the ET-300 Mini Educator?
The ET-300 Mini Educator is suitable for dogs 5 lbs and up. Its lightweight receiver makes it comfortable for smaller dogs while still working well for larger dogs.
3. How far does the ET-300 Mini Educator work?
The ET-300 has a range of up to 1/2 mile, making it ideal for home, yard, park, and outdoor training.
4. Does the ET-300 have vibration and tone?
Yes. The ET-300 includes tone and vibration modes, giving you more training options beyond stimulation.
5. How many stimulation levels does the ET-300 have?
The ET-300 has 100 adjustable stimulation levels plus a boost feature from 1 to 60. This lets you fine tune the setting based on your dog’s sensitivity and training needs.
6. What does the Lock and Set feature do?
The Lock and Set feature helps prevent accidental level changes during training. This keeps your selected stimulation level consistent while you work with your dog.
7. Can I use the ET-300 for two dogs?
Yes. The ET-300 is expandable for up to 2 dogs. You will need to purchase a second compatible receiver collar separately.
8. Does the ET-300 have a light for night training?
Yes. The receiver includes a night tracking light with solid or flashing options, which helps you see your dog in low light conditions.
9. What comes in the ET-300 package?
The package includes 1 handheld transmitter, 1 collar receiver, 1 Biothane collar strap, 1 dual lead charger, contact points, tools, test light, lanyard, and owner’s manual.
10. Is the ET-300 good for beginners?
The ET-300 works well for owners who want more control and precision in training. Because it offers 100 stimulation levels and multiple modes, you should start low, read the manual, and introduce the collar gradually.
11. What does the M and C on my handheld transmitter mean?
There are two main stimulation modes available on your e-collar, including the Momentary (M) stimulation mode and the Continuous (C) stimulation mode.
The momentary stimulation feature delivers a single pulse of stimulation at the specified level when the activation button on your remote is pressed and set to the “M” function.
Continuous stimulation provides a consistent level of stimulation when activated through the remote’s C function, remaining active as long as the button is depressed, and automatically ceasing after 10 seconds. This feature is designed to ensure the safety of your dog by preventing unintentional over-stimulation.
12. What does the 1D mean?
The designation “1D” refers to a single dog in the current setting. A flashing “1D” allows for manual adjustment of the stimulation level using the dial.
However, a solid “1D” indicates that the stimulation level is fixed and cannot be altered. In multi-dog systems you may also see a 2D, 3D, or 4D depending on the configuration.
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FAQs
Warranty and Returns
How long is the warranty?
All products have at least 1-year limited warranty. Some products have a warranty lasting up to two years. For more details about the warranty, please see the product warranty page.
How do I cancel an order?
If you placed an order and would like to cancel it, please email us at customerservice@petstek.com. We do not guarantee that an item can be recalled after it has shipped.
How do I return the product?
We have a 365-day money-back guarantee. For return requests, please email us at customerservice@petstek.com. Please note that a return shipping label is provided only for cases where the product received is defective, damaged in transit or the wrong item was sent. Where the return reason is change of mind or if an incorrect order was submitted through no fault of PetsTEK, return shipping will be shouldered by the customer.
Can I get a refund?
You will receive a full product refund after the item has arrived at our return facility and was checked in.
The product I received was faulty/damaged. What can I do?
If the product you received is not working properly, you can contact us at customerservice@petstek.com, and we will assist you.
Shipping
How much is shipping?
Standard shipping is free with a purchase of over $49. Items below $49 will have a flat rate of $5.99 shipping.
Do you have express shipping?
Yes, we offer expedited shipping.
How long is the shipping time?
On average, shipping can take from 2-5 days to be delivered, barring unforeseen delays.
Do you ship internationally?
We ship to US addresses only. We currently do not ship to international destinations.
How can I track my order?
After your item is shipped, you will be emailed a tracking number.
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Email: customerservice@petstek.com
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