1900X Black Edition FAQS
1. How Do I Choose The Right Dogtra Collar?
Choose based on your dog’s size, training needs, range requirement, and activity level. For everyday obedience, a shorter range model may work well. For hunting, field training, or off leash work, choose a longer range collar.
2. Are Dogtra Collars Safe For Dogs?
Yes, when used correctly. Always start at the lowest level your dog can feel and pair the collar with clear commands, rewards, and proper training guidance.
3. What Dog Size Are Dogtra Collars Best For?
Dogtra collars work for small, medium, and large dogs depending on the model. Some models suit smaller dogs, while stronger, more durable models suit large dogs, working dogs, and hunting dogs.
4. Can Dogtra Collars Be Used In Water?
Many Dogtra collars are waterproof or water resistant, making them suitable for outdoor training, wet conditions, and waterfowl hunting. Check each model’s product details before use.
5. What Is The Difference Between Dogtra 1900S And 1900X?
The Dogtra 1900X is the updated model with newer features and improved usability. It is a better option if you want a more current training collar with easier long term parts support.
6. Can I Use One Remote For Multiple Dogs?
Some Dogtra models support multiple dog systems. You may need an additional receiver collar depending on the model you choose.
7. How Long Does The Battery Last?
Battery life depends on the model, usage, and charging habits. Most Dogtra collars use rechargeable batteries and are designed for regular training sessions.
8. Do I Need A Professional Trainer To Use A Dogtra Collar?
A professional trainer can help, especially for advanced training, hunting, or behavior correction. For basic obedience, you can use the collar safely if you follow proper fit, timing, and low level training methods.
9. Which One Should You Choose?
- 1900X Black Edition: For maximum range, rugged durability, blue LED locator, and tactical use.
- 1900X (Standard / Camo): For hunters and trainers needing waterproofing, locator light, and flexible camo/black styling.
- 1900S Black Edition: For everyday high-output training in a clean, minimalist design without advanced features.
Have Any Questions?
Find all the information you need, gathered in one convenient spot.
FAQs
Warranty and Returns
How long is the warranty?
All products have at least 1-year limited warranty. Some products have a warranty lasting up to two years. For more details about the warranty, please see the product warranty page.
How do I cancel an order?
If you placed an order and would like to cancel it, please email us at customerservice@petstek.com. We do not guarantee that an item can be recalled after it has shipped.
How do I return the product?
We have a 365-day money-back guarantee. For return requests, please email us at customerservice@petstek.com. Please note that a return shipping label is provided only for cases where the product received is defective, damaged in transit or the wrong item was sent. Where the return reason is change of mind or if an incorrect order was submitted through no fault of PetsTEK, return shipping will be shouldered by the customer.
Can I get a refund?
You will receive a full product refund after the item has arrived at our return facility and was checked in.
The product I received was faulty/damaged. What can I do?
If the product you received is not working properly, you can contact us at customerservice@petstek.com, and we will assist you.
Shipping
How much is shipping?
Standard shipping is free with a purchase of over $49. Items below $49 will have a flat rate of $5.99 shipping.
Do you have express shipping?
Yes, we offer expedited shipping.
How long is the shipping time?
On average, shipping can take from 2-5 days to be delivered, barring unforeseen delays.
Do you ship internationally?
We ship to US addresses only. We currently do not ship to international destinations.
How can I track my order?
After your item is shipped, you will be emailed a tracking number.
Safe Shopping
How do I know you're selling authentic products?
PetsTEK is an authorized reseller. You can find us under the manufacturer's list of authorized sellers.
Is my information secure?
PetsTEK values your privacy. Our payment channel is safe and secure. We also do not give out your personal information.
If you signed up to our newsletter, we may email you about new products and special promotions from time to time. If you wish to stop receiving the emails, simply click the "Unsubscribe" link and you will be removed from our mailing list.
How can I contact you?
You can reach us through any of the following methods:
- Fill out the contact form
- Send us an email at customerservice@petstek.com
- Give us a call at 800-985-7589
Our customer service operating hours are between 9:00AM and 5:00PM EST.
Contact Us
Mailing Address: 2413 Main St, #559 Miramar, FL 33025
Phone Number: +1 (800) 985-7589
Email: customerservice@petstek.com
Call Us
Phone Number:
+1 (800) 985-7589

