Support & Resources
Where can I download product manuals?
You can access all available manuals and guides directly from our Resources or Our Manuals section. We recommend reviewing your specific model guide before first use for the best results.
I’m new to e-collar training. Can PetsTEK help?
Absolutely. We share beginner-friendly articles and videos focused on:
- Proper collar conditioning
- Finding the correct stimulation level
- Timing and communication
- Building confidence through positive reinforcement
Our goal is to help you train safely, humanely, and effectively.
How do I choose the right receiver or accessories?
If you're unsure which receiver or comfort pads are compatible with your system, visit our compatibility guide or contact our support team. We’re happy to help you select the correct setup for your dog’s size and coat type.
Is there a warranty for PetsTEK products?
Many of our products include manufacturer warranties. We also provide extended warranty registration options for eligible items. Visit our Warranty page or contact support for details.
Do you support professional trainers?
Yes. PetsTEK proudly supports professional dog trainers by providing trusted brands and reliable equipment. If you’re a trainer interested in partnerships or bulk purchases, contact us for more information.
Can I get help choosing the right product before purchasing?
Of course. If you’re unsure which training collar or accessory fits your dog’s needs, reach out to our team. We’ll guide you based on:
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Dog size and temperament
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Training goals
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Experience level
Have Any Questions?
Find all the information you need, gathered in one convenient spot.
FAQs
Warranty and Returns
How long is the warranty?
All products have at least 1-year limited warranty. Some products have a warranty lasting up to two years. For more details about the warranty, please see the product warranty page.
How do I cancel an order?
If you placed an order and would like to cancel it, please email us at customerservice@petstek.com. We do not guarantee that an item can be recalled after it has shipped.
How do I return the product?
We have a 60-day money-back guarantee. For return requests, please email us at customerservice@petstek.com. Please note that a return shipping label is provided only for cases where the product received is defective, damaged in transit or the wrong item was sent. Where the return reason is change of mind or if an incorrect order was submitted through no fault of PetsTEK, return shipping will be shouldered by the customer.
All returned items will incur a 10% restocking fee.
Can I get a refund?
You will receive a full product refund after the item has arrived at our return facility and was checked in.
The product I received was faulty/damaged. What can I do?
If the product you received is not working properly, you can contact us at customerservice@petstek.com, and we will assist you.
Shipping
How much is shipping?
Standard shipping is free with a purchase of over $49. Items below $49 will have a flat rate of $5.99 shipping.
Do you have express shipping?
Yes, we offer expedited shipping.
How long is the shipping time?
On average, shipping can take from 2-5 days to be delivered, barring unforeseen delays.
Do you ship internationally?
We ship to US addresses only. We currently do not ship to international destinations.
How can I track my order?
After your item is shipped, you will be emailed a tracking number.
Safe Shopping
How do I know you're selling authentic products?
PetsTEK is an authorized reseller. You can find us under the manufacturer's list of authorized sellers.
Is my information secure?
PetsTEK values your privacy. Our payment channel is safe and secure. We also do not give out your personal information.
If you signed up to our newsletter, we may email you about new products and special promotions from time to time. If you wish to stop receiving the emails, simply click the "Unsubscribe" link and you will be removed from our mailing list.
How can I contact you?
You can reach us through any of the following methods:
- Fill out the contact form
- Send us an email at customerservice@petstek.com
- Give us a call at 800-985-7589
Our customer service operating hours are between 9:00AM and 5:00PM EST.
Contact Us
Mailing Address: 2413 Main St, #559 Miramar, FL 33025
Phone Number: +1 (800) 985-7589
Email: customerservice@petstek.com
Call Us
Phone Number:
+1 (800) 985-7589
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