1. Eligibility 

1.1 Product Eligibility 

• Effective December 1, 2025, only new remote dog training collars purchased from PetsTEK on Amazon or Shopify are eligible for the extended warranty. 
• Customers must have completed their initial warranty registration with the manufacturer in order to qualify for and claim the complimentary extended warranty from PetsTEK. Failure to register the original 2-year warranty will make the product ineligible for extended warranty coverage.
• Refurbished, used, or open-box items are not eligible. 

1.2 Purchase Requirements 

• Orders totaling $50 or more qualify for a complimentary 1-year extended warranty on all eligible remote trainers, bark collars, and fence systems. 
• Accessories are excluded from this offer. 
• Customers must register their warranty within 30 days of purchase. 

1.3 Registration Requirements 

Warranty registration must be completed through the designated PetsTEK registration link and include: 

• Customer name 
• Valid email address 
• Order number or proof of purchase 
• Product model 
• Serial number

1.4 Warranty Activation 

• The extended warranty becomes effective the day after the manufacturer’s warranty expires. 
• Customers will receive a confirmation email once registration is approved. 

2. Coverage 

The Extended Warranty mirrors the original manufacturer’s warranty and includes: 

• Defects in materials or workmanship 
• Electronic or functional failures not caused by misuse 
• Battery failures resulting from manufacturing defects (as permitted under manufacturer standards) 

If the product cannot be repaired, PetsTEK may replace it with: 

• The same model, or 
• A comparable model of equal or greater value if the original model is discontinued 

Warranty replacements do not extend or renew the warranty period. 


3. Exclusions 

The Extended Warranty does not cover: 

• Normal wear and tear (including natural battery degradation) 
• Cosmetic damage such as scratches, dents, or discoloration 
• Water damage caused by misuse or exceeding rated water resistance 
• Damage due to accidents, improper handling, negligence, unauthorized repairs, or modifications 
• Lost or stolen products 
• Accessories (unless explicitly specified as covered) 
• Products purchased from unauthorized third-party sellers or unverified marketplaces 

Warranty coverage is non-transferable and applies only to the original purchaser. 

4. Customer Responsibilities 

Customers must: 

• Use the product as intended and follow all instructions and safety guidelines. 
• Retain proof of purchase and maintain valid warranty registrations with both E-Collar Technologies (2-year manufacturer warranty) and PetsTEK (1-year extended warranty). 
• Provide accurate and complete information during warranty registration and when submitting claims. Incorrect or incomplete information may delay or void coverage unless corrected and reported immediately upon registering for the extended warranty. 
• Exercise reasonable care in handling and using the product throughout the entire warranty period. 

Failure to meet these responsibilities may void your warranty coverage. 

5. Claim Process 

1. Contact PetsTEK Customer Service to verify eligibility. 
2. Submit a warranty claim via email or PetsTEK’s online claim form. 
3. Provide the following information: 

• Proof of purchase 
• Warranty confirmation 
• Description of the issue 
• Photos or videos if requested 

PetsTEK will review the claim within 3–5 business days. 

Approved claims may require the product to be shipped in for inspection. 

A repaired or replacement unit will be shipped once the claim is approved. 

6. Legal Disclaimer 

This Extended Warranty is offered by PetsTEK as an additional benefit and is separate from the manufacturer’s warranty. It provides specific legal rights, and customers may have additional rights depending on their jurisdiction. PetsTEK reserves the right to modify or discontinue the program; however, any warranties already activated will remain valid for their full term.